A tweet, a light bulb & a fire hydrant

We receive a lot of tweets via @WeNurses, in fact some might say more than a lot with @WeNurses engaging 19226 amount of times over the past month “a lot” might be somewhat of a understatement! WeNurses gets all types of tweets from drawing our attention to blogs to people telling us about their day however one tweet has really stuck in my mind this week.

This tweet was sent from @starkers69 asking for help:

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Now as usual when people ask for help from @WeNurses we retweeted it sending it out to the huge knowledge base that is the nurse community.  However this tweet intrigued me as I thought to myself that this could be a very real situation that as a practicing nurse I may have to deal with one day, so I started scratching my head as to the answer. A small conversation ensued whilst I was scratching my head, but now one seemed to know the definitive answer.

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 Then I thought who would know the answer, and again this involved some head scratching (I can assure you that I did not have a head lice problem!) Then I started to think a little more creatively about this problem …. And asked myself how could I find out the person who would know the answer? Suddenly a light bulb came on and I somewhere in the distance, I think, a fanfare sounded … the answer was in the search facility on the WeCommunities website.

Screenshot 2015-01-17 08.50.35The search page on the WeCommunities site allows you to type in key words and search all of the discussions, summaries and blogs on the site.  So I gave it a go and typed in “safeguarding” and this it what it revealed:

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 I then sent this tweet out:

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To which Ruth then responded!

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And the problem was solved!! It was amazing to find the solution to a problem not through trawling Google or asking millions of people but by taking a approach that tapped into a system that held the answers.

2595497078_4f6d5367bcAll this left me reflecting on the importance of knowledge and expertise sharing and most importantly the importance of people. Together we have a huge amount of knowledge, but sometimes its like drinking from the proverbial fire hydrant to find that knowledge. There has never been any doubt in my mind that social media is all about people but this one very small event has firmly cemented that principle – now we just need to find a way to filter that fire hydrant of knowledge.